Technical Services

Engage technical experts, who work on site at your organization to help you plan, design, test, implement, and manage your products and solutions.

The Need for Technical Services

Every organization today competes in a highly competitive and dynamic market. There is tremendous pressure on your IT staff to continuously adapt and scale your network so that it realigns and evolves with your business initiatives. To accomplish this, staff members must maintain their expertise in a constantly growing list of technologies and vendor products. The ability to keep abreast of these rapidly evolving technologies while attempting to deploy new network capabilities and resource intensive network adaptation can strain internal resources, cause costly network downtime, and impede time-to-value for your network investment.

Syndrome Newedge’s technical experts provide your organization the expertise when and where it is needed to efficiently fill potential skill gaps, without having to hire additional resources. Our experts will help assess current network performance and recommend improvements to meet specific operational needs and maintain your network in the most optimal manner.

Our technical experts assist with network design, deployment, and support process definition and documentation, deployment and implementation of IT assets. They help you avoid many network issues before they arise, and are fully prepared to help resolve issues as quickly as possible when they do occur.

Benefits of Technical Services

Focus on core objectives

As your business grows, so will your IT needs. Your IT team may be able to handle some of this increased workload but will most likely find themselves overwhelmed and unable to scale according to your business’s needs, forcing you to assign additional responsibilities to employees who aren’t on the IT team, which can distract them from core business objectives. Our technical services free up your employees to focus on the jobs they were hired to do.

Predictable and low cost

Our technical services make your IT expenses more predictable. With managed services, your costs are packaged into a set amount paid on an annual or monthly basis. An in-house IT team, on the other hand, comes with many more frequent and unexpected expenses that can quickly drain your budget.

Avoid sunk and operational costs

Running an in-house team means you have significant sunk costs such as monthly salaries, benefits, insurance, and office upkeep. Plus it takes both time and money to train staff members to become familiar with your existing systems and processes. By outsourcing your IT initiatives to Syndrome, you reduce large capital expenditures that come with managing systems in-house.

Expertise and experience

Hiring an IT team is expensive and time-consuming, and you can’t know for sure how good they are until they’re faced with a serious network issue. Some may pass the test with flying colors. Others may not be able to resolve the problem in a timely manner or at all, costing your company money you can’t afford to waste.

One of the biggest advantages of Syndrome’s technical services is that you onboard a team of top-notch IT administrators who have the qualifications, training, certifications, and experience specific to your industry.

We ensure your business also has access to the newest technology on the market and the technology can be implemented quickly and smoothly.

Scalability

Scaling networks take significant coordination, manpower and new equipment. It’s a huge cost for any company, and it often takes your IT team’s focus off other important functions like security. Our experts can help you expand or upgrade systems when you need to.

Minimized downtime

Downtime most often crops up due to equipment issues. Servers can fail, and computers can malfunction. Electrical disruptions can occur as well. These issues are usually mitigated by implementing redundant equipment that allows systems to switch to a backup when there is a failure. Reducing the risk of downtime is a multi-faceted task that an in-house team may not have the bandwidth or experience to tackle effectively. Our engineers can cut down costs associated with downtime by preventing it from happening in the first place.

Preventive and proactive approach

When something breaks, you fix it. With networks and data, however, the cost of repairs can put a big dent in your company’s budget. Depending on the size of your business, the cost of a security breach can run into millions.

Rather than rushing to call in experts after a disaster has occurred, it’s smarter to take a preventive approach by partnering with us for our technical services. We monitor your systems for problems and resolve issues before they transform into full-fledged catastrophe. The cost savings associated with this approach are one of the top reasons to use our services.

Narrowed business focus

If your internal team is swamped with helping users fix basic issues or dealing with equipment malfunctions, they don’t have the time or focus to work on projects that push your business forward. Our advisors can help by redesigning workflows, upgrading equipment and automating certain tasks. This takes the pressure of daily processes off your team so they can focus on innovation.

Faster response time

In today’s business world, employees can’t be slowed down by downtime or any type of technical difficulties. Especially during high traffic times, having 24/7/365 support is necessary to ensure that your team can always be productive.

With Syndrome by your side, help is always available for your users – day, night, weekends or holidays.

New technology

Technology itself is one of the biggest costs in IT. There’s always an equipment upgrade to be had, and it can be tough to discern which ones are right for your business. There are few things more frustrating than investing in new network infrastructure only to find it doesn’t meet your needs or your team doesn’t know how to operate it correctly.

One of the major benefits of using our services is the constant access to up-to-date technology. You’ll never have to worry about your systems being outdated or making an investment that doesn’t pan out.

Chat with a Syndrome Newedge expert for a 30-minute strategy session at no cost

Discover the full value of your business and technology potential with a Syndrome Newedge expert consultation at no cost.

Why Syndrome Newedge for Managed Services?

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Technical knowledge and industry experience

At Syndrome Newedge, we believe that sound technical knowledge, deep industry experience and thought leadership are essential aspects of leading our clients through technology transformation. From IT monitoring and help desk support to security, threat protection and disaster recovery, we apply all our learnings and collective knowledge from working with hundreds of clients to provide the best service to our clients.

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Strategy and innovation

Investing in modernising an organisation’s infrastructure is crucial for you to be able to compete in the digital economy. Our IT services team can help you build and orchestrate a strategy that supports your organisation.

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The big picture

We help you grow, adapt and change your network designs to suit your business needs. We look at areas such as bandwidth and resilience as well as how you intend to use your infrastructure going forward.

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We have your back

From an initial assessment through to design, implementation, managed and optimisation services, we have your back as we modernise your network infrastructure.

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Reduced risks

We provide secure connectivity to you based on a reference architecture that can meet your individual requirements.

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Compliance

Our security and compliance service will help you to design, integrate and transform your infrastructure so you have the right protection to compete in the digital economy.