Customer Experience (CX)

Maximize value from your technology investments by strategically aligning them to discover customer experience services that can grow your business, help achieve business goals and drive digital transformation.

The Need for Customer Experience

For organizations of every size, technology keeps the wheels of progress in motion. Getting the maximum mileage out of your technology investment requires tools that function seamlessly for everyone. Business success takes more than effort — it takes a plan. Syndrome Newedge provides a one-to-one approach that uses your desired outcome as its starting point for software, hardware and services decisions. By shaping solutions based on your priorities and use cases, we help you navigate options; build on current functionality and tap technology’s fullest capabilities.

Syndrome Newedge’s customer experience teams offer you reliable lifecycle management services and support to grow and sustain your business investments and goals. Our customer experience management helps you devise and customize a roadmap aligned to your business goals. We work with you to track your progress, measure results and adjust your plan as needed to achieve successful growth.

Stages of Customer Lifecycle

Vision Prioritization

Syndrome Newedge helps you determine which business goals you want to prioritize. We extensively test via use cases and customer personas to identify past challenges and create an outcome-based roadmap.

Strategic Planning

We plan and establish KPIs to measure engagement. Our experts identify training and learning needs for your organization, ensure you follow the roadmap with detailed timelines and landmarks, to keep you on track towards your long term goals.

Support and Coordination

Our advisory services provide unconditional support for license administration, coordinated training and services enablement and implementation.

Review and Optimize

We regularly track, optimize and enhance roadmap solutions through regular KPI reports. We provide quarterly reviews to your stakeholders, relevant financials and suggested amendments to your roadmap for success.

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Discover the full value of your business and technology potential with a Syndrome Newedge expert consultation at no cost.

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Why Syndrome Newedge for Customer Experience?

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Transform Your Business

At Syndrome Newedge, our experts ensure business continuity and maximum uptime. Our executives help you overcome common obstacles and accelerate your transition from planning, onboarding and implementation to an optimized production environment with widespread adoption of new technologies.

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Increased Efficiency

We help you keep pace with new technologies, devices and applications by training your staff on operational processes and innovative technology. Syndrome Newedge’s customer experience management helps you onboard solutions, facilitate user adoption and identify where to automate, so things keep running smoothly.

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Support Growth

Transformation begins with a plan, but it lasts with sustained strategy and support. Our customer experience management team anticipates opportunities for business improvement and optimization. They proactively devise strategies to implement solutions and services that expand business growth.