Unified Communication Solutions (UC)

Integrate real-time communications across multiple mediums such as fixed line phones, mobiles and PC’s on a single platform to boost productivity.

The Need for Unified Communication Solutions

With rapid advancements in modern technology, your users end up using a lot of collaboration tools: IP telephony for voice calling, web and video conferencing, voice mail, mobility, desktop sharing, instant messaging and presence, and more.

Unified Communications Solutions is the consolidation of various technologies, features and software that allow users to communicate and work through multiple channels on a single platform. Anywhere, on any device. UC features include: chat, status, video conferencing, browser-based communications, and website live chat.

For businesses and other organizations, adopting UC eliminates the need for multiple communications systems. In turn, this optimizes business procedures and boosts communications by simplifying processes, making it easier for users to keep in touch.

Benefits of Unified Communication Solutions

Increases productivity

Adopting a Unified Communications program can boost the productivity of teams as it enables them to collaborate more closely. Multiple team members can work on one document simultaneously, sharing ideas and adding comments, which means less time is wasted sending work back and forth for feedback. Unified Communications allows teams of any size to have discussions in real time through a number of applications.

Business agility and expansion

Unified Communications offers the latest communication and collaboration tools, bringing your business up to date, and beyond, ensuring that you are managing user expectations in this digital communications age. Consolidating multiple communications products into one user-friendly interface allows for faster integration when a new company is acquired, or when the business expands globally ensuring a smooth transition.

Increased flexibility

Another benefit of Unified Communication is that it allows you to be fully flexible and react to unforeseen events, without disrupting the whole day’s work. Employees can meet, message, and make calls while at home or in transit as easily as if they were in the office. Distance is no longer a barrier for effective collaboration. Offering increased flexibility and allowing your employees to work remotely can also promote a better work-life balance among your employees.

Reduced costs

Implementing cloud-based services is inexpensive to install as it does not require expensive hardware to sit on site. The cost of installation, maintenance and management are completely eradicated, not-to-mention the costs of training people how to use different hardware systems and employing skilled IT specialists to keep on – premise services up to date.

Improves collaboration between employees and departments

Syndrome Newedge arms your employees with a host of applications, including instant messaging, calendar updates, screen-sharing, audio and video conferencing, all designed to make collaboration between team members seamless.
Every member of your organization can access the same information, at any time, and communicate with each other with ease. This can help reduce silos between departments, and even global divisions, to ensure the smooth running of operations and information flow.

Makes maintenance easy

A key benefit of Unified Communications is that all information is stored centrally, which makes maintenance significantly easier. With Syndrome Newedge, maintenance and upgrade services are included, in addition to full service consultancy and 24/7 support. This enables your employees to access support quickly whenever they need it.

Promotes positive culture

Unified Communications programmes require cooperation from all members of the company, from the C-level executives, to the IT department, HR and the sales team; no one is excluded. Having one solution and one rule for all can help to encourage a positive culture change throughout your organisation as all employees have a shared responsibility to make the UC programme a success.

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Why Syndrome Newedge for Collaboration?

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Collaboration around your business needs

At Syndrome Newedge, our team starts by finding out how collaboration can streamline business processes in your enterprise. We set up communication with your key executives to understand how collaboration will reduce effort and increase access to information for your employees. Based on this, we’ll be able to pinpoint the specific collaboration strategies we need to develop. In short, we make sure that we align proposed collaboration tools with your business needs.

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Pilot program

Our engineers initially implement a pilot and introduce it to your key executives first. The pilot allows our experts to work out any potential questions or challenges with configuration or workflows before the tool is rolled out to your entire organization.

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Communicate strategies

We explain to your employees how to use collaboration to drive your business goals. With that information, they will feel more comfortable about using the collaboration tools and know what level of information they can share using the tools.

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User adoption and collaboration behavior

Our experts train your senior management and have them lay the foundation for collaborative tools and behavior by creating and nurturing a culture that’s conducive to collaboration. With the management using the tools, it is now easy for employees to adopt these tools. Moreover, we align their collaboration strategy with the overall business objectives which makes it further compelling for them to use the tools correctly. Collaboration will change the way your employees work and who they work with.

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Get employee input

As we roll out collaboration tools, we get inputs from your employees to find out if the tools are helping them, making their work easier, helping them to reduce wasted time, and more. Syndrome Newedge ensures your employees use the collaboration platform extensively in the beginning and fine tune the platform based on their feedback.

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Multi-layer security

At every level of architecture, Syndrome Newedge maintains the most stringent security standards available, relying on industry-approved technologies, best practices, and certifications. These measures provide highly reliable collaboration services, helping assure your users that their data is protected and their collaborative experience is secure.