Robotic Process Automation (RPA)

Automate routine, repetitive tasks and free your employees to focus on more fundamental ones.

The Need for Robotic Process Automation

RPA technology allows a software robot to mimic human behavior. It can navigate enterprise softwares like ERP systems, FSM software or service management tools using the application’s user interface just like a human would. However, a robot is able to work much faster, and more efficiently without ever slowing down. You can use RPA software to eliminate the most time-consuming and repetitive manual processes that make up your employees’ day-to-day work.

Robotic Process Automation can improve efficiencies to deliver more accurate intelligence data and also provide real-time access to reporting and analytic capabilities. As the amount of data keeps on increasing because of the big data boom, this technology can help your employees to start adding real value from a strategic viewpoint and start contributing more towards the bottom-line of your company.

Benefits of Robotic Process Automation

Effective use of resources

RPA frees your human staff from many tedious, low-value tasks and allows them to focus on higher value and higher revenue generating tasks.

Reduces costs and increases efficiency

RPA results in immediate and significant reduction in expenditure for your organization. As the tasks get automated, not only are they completed faster, but can also be performed round-the-clock at a much lower rate. This results in increased efficiency and a better bottom line.

Increases accuracy

A salient feature of robotic process automation is its power to eliminate processing errors. As it is not a turn-key solution, it requires testing, training as well as governance. However, as long as your business processes are properly optimized and accurately mapped, the errors are as good as none.

Increases scalability

RPA solutions are designed for ease of scalability. No team of human professionals can scale their scope and reach of competitive activities at the level of an army of automated bots.
Automated robotic processes can be duplicated and programmed to accomplish a similar but slightly different set of procedures. The duplication and reprogramming can happen again and again, producing a legion of active systems.

Enhances customer satisfaction

RPA computes tasks at an efficient and fast pace. In turn, your customer requests are processed faster causing customer satisfaction levels to grow considerably. With many low level customer requests handled automatically, those customers have a better experience, leading to more loyalty.

Compliance benefits

Due to less human intervention, there is a reduced possibility of data mishandling, discrepancies, fraud, or compliance issues. Robotic Process Automation can help your business meet various compliances.

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Why Syndrome for Robotic Process Automation?

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Assess potential opportunities

To attain the best results, at Syndrome, we begin with an initial process assessment. During the assessment, we make sure the focus is on

Input and output volume
Process variability
Value unlocked via automation

Our experts keep the volume and process variability in equilibrium, as it has direct cost benefits. During the evaluation, we also consider data security, cybersecurity, and scalability.

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Develop proof of concept

After the process assessment, we allow your teams to experiment with robotic process automation tools and technologies to understand their working. We allow them to cross-check if the bot has the caliber to work and deliver the best results. This helps in creating an effective proof of the complete concept.

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Deploy a pilot

Our engineers then run a pilot to reduce any bot deployment inefficiencies. At this stage, we also measure the bot’s performance against a manual process.

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Implementation plan

Before the final deployment, we organize a team meeting of your various departments to clearly explain their RPA responsibilities while keeping the company’s business goals in sync. We set up a comprehensive implementation plan with a detailed strategy.

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Operate and monitor

Once the technology is up and running, we provide a team of business analysts and project managers to monitor the application and analyze the performance. Meanwhile, the engineers ensure that the bots are not overloaded.